Maverick! and The Seven-Day Weekend
Ricardo Semler
I am still of course in love with Ricardo Semler, author of Maverick! and The Seven-Day Weekend, not because I think that they are the greatest books in the world but because I came across Semler at probably one of the most exciting times in my career. I had been out to the US the previous year with a cross-section of crews from BPC Colchester to look at QuadGraphic, who at the time were ripping up the status quo on how to run a web offset plant. The crews rule! Absolute show time!
I had recently joined David Mitchell at Astron and was also running the Human Resources post-graduate programme at the local college. We had about 30 bright hopefuls on the course representing about every sector you could think of; we were on the doorstep of Tesco's HQ, the pharmaceuticals, oil, finance, through to the plant pot manufacturer. Everyone was onto the magic formula – either this is how you do it; or how do you do it!
Mission statements by the bucket full, enough KPIs to sink the Titanic, the really scary thing was that most people still talked about HR as a way of manipulating people to meet the business aims rather than capturing the imagination and latent talent of the whole team to actually create the business direction.
Semler gave me hope that I wasn't mad as a hatter. There really is a place for Opportunistic Optimism. Shoot CEOs who are really finance directors in disguise; find him or her something to do other than dig up the potatoes to see if they are growing; hand boxes of matches to your arsonists; burn the bundles of bureaucracy that are only there to put external auditors off the scent of what is really going on; treat with no mercy all those who think that constructive criticism starts one level below them in the hierarchy; and have referred to a psychiatrist those managers who take two days to decide how much budget to allocate to the Christmas party.
Semler's messages force you to challenge your own dysfunctional world: would I want to work here if I was an X, Y, or Z; what do I get out of this other than a pay packet; why do I believe that me and my best friends on the board – hand picked never to question my judgement – have superior intellect and business acumen to the other thousand employees put together on every single issue from the future value of the pound to the best strapping tape to put on a parcel.
Lynette, the youngest arsonist in our business and organiser of the Christmas party, has just walked in as I write this and told me we are going to spend £60 a head to go to the Milton Keynes Bowl for our Christmas party. I am now practising those deep-breathing techniques taught to you by midwives. Still they have turned a break-even business into something very special, so expect to feel a few labour pains along the way. Thanks to Ricardo! It’s good to challenge the status quo!
Other books that are available
Why Work Sucks
By Jody Thompson
Thompson relates the story of Best Buy in the US which created a Results Oriented Work Environment, where the staff were responsible not just for their results, but also the time spent achieving them. It harpoons the idea that those who spend most time at the office are the ones doing the most work. Strive instead for a balance between work and other commitments and let staff decide how to get there.
Who Killed Change?
By Ken Blanchard
This is a book written as a novel, as a detective strives to find out why yet another change was killed before it could be implemented. There are 13 prime suspects, all to be found in the standard workplace. Our detective Agent McNally interviews them all to understand their motives and provide the clues to help a business implement its own change initiatives without them becoming strangled at birth.
First Break All the Rules
By Marcus Buckingham
Based on extensive research by Gallup into what defines a great manager, the book provides keys that can be used to unlock potential in people and overcome the problems that personnel management can encounter. The findings have been distilled into 12 questions, which if answered by staff positively, will demonstrate that you have created a great place to work and will have highly motivated people working there.